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Help
Center
Order
Related:
Product
& Website Related:
Still
need help? Contact us at 714.312.0088
or service@glowwithus.com
and we will be glad to assist you!
Are
the bonus FREE 8" assorted glow bracelets shipped
together with my order or separately?
To
save shipping cost, the bonus FREE 8" assorted glow
bracelets are
shipped together with each qualifying order. We have been running this
promotion for a few years now and there were only a couple times that we forgot to pack the FREE glow sticks with the order and
after we found out they were missed, we immediately shipped the FREE
sticks to the customer. The
rest of times they were all shipped together with the order.
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Is
my transaction safe and how can I verify security?
At
GlowWithUs.com, all information you provide during checking
out process is encrypted for your protection. The order
checking out pages are served through a secure https
connection using 128-bit Secure Socket Layer (SSL) encryption,
which provides the highest level of security available on the
internet. You can verify that by checking the checking out
pages. Here is how: after you enter checking out pages,
verifying the website address (or URL) field, the
"http" will change to "https", with the
"s" stands for security. This means all your
personal data, including your name, address, credit card
information, phone numbers, etc, is encrypted during the
checking out process and can only be read by our Customer
Service Department. We guarantee that when you place an order
with us, all your personal information will be kept safe and
private. Back
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How
is my privacy protected?
We do not provide any information regarding our customers to
any third parties.
GlowWithUs.com is committed to
providing our customers with a secure and pleasant online
shopping experience and maintaining their privacy. Information
collected through our web site or by phone, fax, email or mail
is collected and used solely by GlowWithUs.com for your
transactions. GlowWithUs.com
does not collect any personal information about customers
and/or visitors to our online store except when provided by
them. As our customers and visitors, you are rest assured that
all information provided by you is kept safe and secure with
us. Back
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What
are my
payment options?
For
online orders, Paypal and credit cards including Visa,
MasterCard and Discover are accepted. For orders received by phone, fax,
mail or email, in addition to credit cards and Paypal, we also
accept cash, certified checks and wire transfers. For payment
by certified check, we will ship out order as soon as we
receive certified check. For payment by wire
transfer, we will ship out order as soon as we receive payment
transfer confirmation from our bank institution. We also extend credit terms to government
organizations, church group and educational institutions after
payment history and credit have been established with us.
Please contact our office for more information.
Note:
if paying by a certified check, please contact us at
714.312.0088.
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Return
policy
Glow With Us does not sell
merchandise on approval.
Glow With Us does not accept
returns on custom imprinted products. Once custom proofs have
been approved and products have been customized we cannot
accept return or cancellation of order.
Original
New, Unopened Items: All custom imprinted products are
NOT returnable once the proofs have been approved and products
have been customized. Due to the fragile nature of
products, all glow necklaces and glow bracelets are NOT
returnable. Original new, unopened products, except custom
imprinted products, glow necklaces and glow bracelets, returned in their original
packaging within 10 days of delivery will be issued a refund
after deducting a 25% restocking fee,
provided the returned products have not been opened, activated
or used and are
still in sellable condition. Return shipping
cost is the responsibility of the customer. The initial
shipping cost from Glow With Us to the customer is not
refundable. Please contact us for
return instructions before sending back the package.
Please
note if you received FREE SHIPPING on your order and if you
would like to return the original new, unopened items per the
conditions above, you will also be responsible for paying the
original shipping cost for shipping the order to you.
Please
also note if you received FREE glow bracelets on your order
and if you would like to return the
original new, unopened items per the conditions above, the
FREE glow bracelets will not be returnable if they have been
opened as we would not be able to resell them. Any unreturned
FREE glow bracelets will be charged at $14.5/tube of 100 FREE
glow bracelets. Only unopened tubes of glow bracelets can be
returned.
Defective
Items:
If Items found to be defective due to manufacturer defect,
please contact us immediately. In such cases, a return
authorization will be issued. Replacements for defective
merchandise will be shipped only upon inspection of the items
claimed to be defective. Defective items must be received
within 10 days of delivery.
Damaged
Items:
Glow products are fragile in nature. We pack our products very
carefully to avoid breakage. When you receive your package,
please check your order as soon as possible. Damaged shipments
are to be reported to Glow With Us immediately. We will work
with UPS to try to resolve the issue. Back
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What
to do if coming into contact with Glow Sticks Fluids?
With normal usage this is not an issue, but if you happen
to puncture the outer tube and get into contact with the fluids:
-
Skin / Body - Flush contacted area with cool water;
-
Eyes - Contact may cause temporary discomfort, flush with fresh cool water for 20
minutes;
-
Carpeting / Clothing - Allow adequate soaking and wash
in warm soapy water. If stain remains dry cleaning is
advised. Back
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Are glow
products safe?
Yes, all of
our glow products are safe.
The chemical contents are non-toxic and non-flammable.
All our glow products should not be cut open, ruptured or bent
excessively. Contents inside may stain clothes and furniture. Some of our products contain small parts, such as
connectors for sticks, bracelets and necklaces, are not
recommended for children under 3. Adult supervision is recommended for children under
5. All of our glow products are intended for external use only and are not to be consumed or ingested.
The activated liquid even though non-toxic may contain tiny
shards of glass which may cause injury should the light stick
be punctured or split open. DO NOT cut open or puncture glow
products. DO NOT drink contents. Back
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How
do glow sticks work?
In
a nutshell, glow sticks use chemical reactions to emit
light. Noticing unlike most light emitting sources such as
light bulbs, matches or candles, glow sticks do not seem to
generate heat while emitting light. That’s why the chemical
reaction is called a chemiluminescent reaction, which
basically means a chemical reaction that emits light with
limited amount of heat generated. Back
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What are the chemicals
that make glow sticks?
Glow sticks are made of two parts of chemicals which when
mixed together create a chemical reaction that emits light.
4
g Sodium Carbonate
0.2 g Luminol
0.5 g Ammonium Carbonate
0.4 g Copper Sulfate Pentahydrate
approx. 1 litre of Distilled Water
50 ml of 3% Hydrogen Peroxide Back
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How does the
glow sticks chemical reaction take place?
There are (4) components to typical glow sticks. The first is
the plastic outer casing that holds everything together. The
second is the fluid that you can see moving around in the
plastic outer casing. The third is the glass capsule which
floats freely in the fluid (second component), and the fourth
is the fluid contained inside the glass capsule. Now that your
aware of the (4) components that make up glow sticks you will
learn how to activate one.
To make glow sticks 'glow' you must bend
the outer plastic casing enough such that the inner glass
capsule breaks. Once it breaks the fluid inside the glass
capsule comes out and mixes with the fluid outside the
capsule, thus the chemical reaction that makes glow sticks
'glow' ensues.
Typical glow sticks use a hydrogen peroxide solution (which is
called the "activator"), a solution of phenyl
oxalate ester and a fluorescent dye (which makes the color).
The activator is stored in the glass capsule described above.
When the glass capsule is broken by bending a glow stick the
activator is released, and mixing the components (shaking the
glow stick) initiates the reaction. Depending on chemicals
used, the chemical reaction can last (glow sticks can glow)
from a few minutes to many hours. Heating the glow sticks will
speed up the reaction, which will result in brighter light but
will shorten the glowing time. Cooling the glow sticks slows
down the reaction, which will dim the light, but with a longer
glowing time. Back
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How
to select glow product sellers?
When it comes to glow products, there are a few more things
one might want to consider in addition to price:
-
Quality: are the
products going to glow as brightly as they are supposed to
be? At Glow With Us®, we only carry premium quality products.
-
Shelf Life: How long
have the products being on the shelf? Most glow products
have a shelf life of one to two years. Here we only sell fresh
made products.
-
Packing: How is the
seller properly packing the products so that they
don’t get activated in transit? Here we are very
experienced in packing glow products.
-
Insurance: Are the
products insured for shipping? What happens if the
products get damaged in transit? Are the sellers going to
refund you? All our orders are insured with UPS.
-
Satisfaction Guaranteed?: If you are
not satisfied with their products, can you return them to
the seller and receive a refund? Even if they can how long
will it take for them to process your request for return
and refund? We will work with you immediately under those
situations. Back
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Do you have any suggestions in handling glow products?
Yes. Due to the fragile nature of glow products, the following precautions should always be applied when handling glow products:
1. Keep glow products in original container until usage;
2. Do not remove connectors from containers so that glow necklaces or bracelets can
slide (and get activated) in container;
3. Carefully press plastic lids when putting them back to tube containers;
4. Handle with care. Do not drop, break or impact glow products such that they
would be accidentally activated to glow. Back
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What about the quality of Glow With Us®
products?
Do you sell old products?
All
Glow With Us® products are freshly made from our reliable
manufacturer with premium quality. We do not buy, carry or
sell old products. Back
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Terms
& Conditions of Our Products & Website
By
accessing or using this site, or by placing an order (either
via online order, telephone, fax, email, mail-in or any other
kind) and receiving merchandise from this site, you agree to
our terms and conditions. Please read them carefully. You
accessing or using this site, or by placing an order (either
via online order, telephone, fax, email, mail-in or any other
kind) and receiving merchandise from this site indicates your
acceptance of these terms and conditions. If you do not agree
to any of the terms and conditions, do not use our website or
place an order with Glow With Us. Glow With Us reserves the
right at any time to modify, alter or update at any time these
terms and conditions and you agree to be bound by any such
modification, alteration or update, without prior
notice.
Glow
With Us makes no warranty of any kind whatsoever, expressed or
implied of the products we sell and disclaims any implied
warranty of merchantability for any particular purpose.
Glow
With Us shall not be liable for any direct, indirect,
incidental or consequential damages, losses, expenses, or
injuries arising from the use, misuse or inability to use the
products we sell for any purpose whatsoever. By accessing or
using this site, or by placing an order (via online order,
telephone, fax, email, or mail-in) and receiving merchandise
from this site, you hereby waive any and all claims against
the company and its parents, affiliates, officers, or
employees arising out of your use of the web site and our
products thereon.
Please
visit the following page for our complete Terms
& Conditions of Our Products & Website.
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Copyright
Glow
With Us® and the names of Glow With Us® products and
services referenced herein, including but not limited to, this
website, text, logos, images, pictures, graphics, software and
all other content contained herein and the selection,
arrangement and compilation of all such information are
exclusively owned by Glow With Us® and may not be used
without our express written permission. Back
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